ABOUT US — Be Elite Aesthetics ("Be Elite", "we", "us", "our") provides non-surgical aesthetic treatments. Our registered address and contact details are available at beelite.clinic/contact. These Terms and Conditions, together with our Privacy Policy, Cookie Policy, Cancellation Policy, and any applicable consent forms, govern your use of our website and services.
ACCEPTANCE OF TERMS — By using our website, making a booking, or receiving treatment, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree, you must not use our services. These terms do not affect your statutory rights under the Consumer Rights Act 2015 or other applicable legislation.
ELIGIBILITY — Our aesthetic treatments are available to individuals aged 18 and over. For specific non-invasive treatments, individuals aged 16-17 may be treated with written parental or guardian consent and in accordance with our Safeguarding Policy. We reserve the right to request proof of age. By booking a treatment, you confirm that you are of the required age.
OUR SERVICES — All treatments are provided by qualified, insured practitioners who are registered with the relevant professional bodies (e.g. GMC, NMC, GPhC, JCCP). Treatments are delivered in accordance with current clinical guidelines and best practice. All injectable treatments involving prescription-only medicines (including botulinum toxin) are prescribed and administered or supervised by an appropriately qualified prescriber in compliance with the Human Medicines Regulations 2012.
CONSULTATIONS AND SUITABILITY — All treatments are subject to a prior consultation and clinical suitability assessment. We are under a professional and ethical duty to refuse treatment where, in our clinical judgement, it is not in your best interest, where you do not meet the clinical criteria, or where we have concerns about your capacity to provide informed consent. A decision to refuse treatment is final and is made in the interest of your health and safety.
INFORMED CONSENT — In accordance with the principles established in Montgomery v Lanarkshire Health Board [2015] UKSC 11, we will ensure that you are informed of: the nature and purpose of the proposed treatment; the material risks and potential side effects, including rare but serious complications; any reasonable alternative treatments available; the expected outcomes and limitations, including that results are not guaranteed and vary between individuals; and the aftercare requirements. You will be asked to sign treatment-specific consent forms before any procedure. You have the right to withdraw your consent at any time, including during a procedure, and we will respect your decision without prejudice.
COOLING-OFF PERIOD — For injectable treatments (including botulinum toxin and dermal fillers), we operate a mandatory minimum 48-hour cooling-off period between your initial consultation and the treatment itself, in line with Joint Council for Cosmetic Practitioners (JCCP) and Cosmetic Practice Standards Authority (CPSA) guidance. During this period, you are encouraged to reflect on the information provided, discuss it with others, and contact us with any further questions.
BOOKINGS AND APPOINTMENTS — Bookings can be made online through our website or by contacting us directly. When you book online, a contract is formed when we confirm your appointment by email. A deposit may be required to secure your booking, the amount of which will be clearly stated at the time of booking. By making a booking, you agree to attend at the scheduled time or to cancel in accordance with our Cancellation Policy.
DISTANCE CONTRACTS AND YOUR RIGHT TO CANCEL — Where you book a treatment online or by telephone, your booking may constitute a distance contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have a statutory right to cancel a distance contract within 14 days of the contract being made, without giving a reason. However, if you request that your treatment begins within the 14-day cancellation period (for example, by attending your appointment), you acknowledge that you will lose your right to cancel once the service has been fully performed. If you cancel after the service has begun but before completion, you may be required to pay for the service provided up to that point.
PRICING AND PAYMENT — All prices listed on our website and in our communications are inclusive of VAT where applicable. Prices are subject to change; however, the price confirmed at the time of your booking will be honoured. Payment is accepted by credit card, debit card, or other methods we make available. Full payment is due at the time of treatment unless a payment plan has been expressly agreed in writing. We reserve the right to charge for treatments at the full listed price where a promotional discount has been applied in error.
CANCELLATION AND REFUNDS — Our full cancellation and refund terms are set out in our Cancellation Policy. In summary: cancellations 48+ hours before the appointment receive a full deposit refund; cancellations 24-48 hours before receive a 50% deposit refund; cancellations with less than 24 hours' notice are non-refundable. This policy does not affect your statutory cancellation rights under the Consumer Contracts Regulations 2013 as described above.
TREATMENT OUTCOMES AND LIMITATIONS — Aesthetic treatments produce variable results depending on individual factors including skin type, age, health, lifestyle, and adherence to aftercare instructions. We do not guarantee specific outcomes. Before-and-after photographs of other patients are illustrative only and do not constitute a guarantee, promise, or representation regarding your likely results. In accordance with Advertising Standards Authority (ASA) and Committee of Advertising Practice (CAP) guidelines, all promotional material relating to our services is honest, accurate, and not misleading.
CLINICAL RECORDS — We maintain clinical records for each patient in accordance with our professional and legal obligations. Records include consultation notes, treatment details, consent forms, clinical photographs, and correspondence. These records are retained in accordance with our Data Retention Policy and Privacy Policy.
COMPLAINTS — We take all complaints seriously. Our full complaints procedure is available on our website. If you are dissatisfied with any aspect of your care, please contact us at hello@beelite.clinic in the first instance. If your complaint relates to a regulated healthcare professional, you may also contact their professional body (e.g. GMC, NMC) or the relevant ombudsman.
LIABILITY — Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Subject to the foregoing: we shall not be liable for any indirect, consequential, or special losses arising from or in connection with our services; our total aggregate liability for any claim arising from a treatment shall not exceed the fee you paid for that treatment; and we maintain comprehensive professional indemnity insurance to cover valid claims.
INTELLECTUAL PROPERTY — All content on our website, including text, images, logos, and design, is our property or used under licence and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.
THIRD-PARTY LINKS — Our website may contain links to third-party websites. We have no control over and accept no responsibility for the content, privacy policies, or practices of third-party websites.
GOVERNING LAW AND JURISDICTION — These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your statutory right to bring proceedings in the courts of your domicile.
SEVERABILITY — If any provision of these terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
CHANGES TO THESE TERMS — We may revise these terms at any time by updating this page. Material changes will be communicated via our website. The effective date at the top of this document indicates when these terms were last updated. By continuing to use our services after any revision, you agree to be bound by the updated terms.